FREQUENTLY ASKED QUESTIONS

ORDERS

  • Where can I see that my order has been received successfully?

As soon as your order has been successfully placed, you will receive a confirmation email within 24 hours. Please also check your spam folder, as emails sometimes end up there.

  • Can I also place an order by phone?

No, we are currently unable to accept orders by telephone. However, we will be happy to assist you with the ordering process over the phone.

  • Do I have to create a customer account to place an order?

The choice is yours. You can order as a guest or open a customer account.

  • Can I change my order?

No, once you have received the confirmation email you can no longer change the order.

  • What should I do if my order is incorrect?

We are very sorry that your order was not in proper condition. In this case, please contact us:

Email: info@milanoclo.com

  • Is it possible to reserve my shopping cart?

No, we cannot reserve the shopping cart for you.

PAYMENTS

  • How can I pay at milanoclo.com?

You can decide for yourself how you want to pay.

Payment methods: PayPal, Visa, Maestro, Mastercard, American Express, Klarna Sofort Payment, Klarna Invoice, Sofortüberweisung, Shop Pay, Apple Pay and Google Pay.

  • Will I be notified when payment is received?

After you have made the payment, you will receive a confirmation email. Once your order has been received, your order will be processed and the package will be prepared for shipping. As soon as your package is ready for shipping, you will receive a shipping confirmation and a tracking number.

SHIPPING AND DELIVERY COSTS

  • In which countries does milanoclo.com deliver?

At the moment we only ship within the roof area of ​​Germany, Austria, Switzerland

  • How much are the shipping costs ?

from 69€ free shipping !

Germany: 4,50 €,

  • Can I change my shipping address?

We can change your address if you have not yet paid or the order has not yet been transferred to our logistics center.

Please feel free to contact us:

Email: info@milanoclo.com

  • Which parcel service will send my parcel?

We ship with DHL

  • Will I be notified when my order is shipped?

As soon as your package is on its way, you will receive a tracking number by email. Please also check your spam folder.

  • How long does delivery take?

Within Germany, shipping takes approximately 3-5 working days.